Refund and Return Policy

At Outfits Loungewear, your satisfaction is our top priority. We strive to provide high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

Eligibility for returns:
  • Items must be returned within 30 days of receipt.
  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Custom-printed or personalized items are not eligible for returns unless there is a manufacturing defect.

How to Initiate a Return:

  1. Contact our customer service team at contact@outfitloungewear.com to request a return authorization.
  2. Provide your order number and a brief explanation for the return.
  3. Once your return is authorized, you will receive instructions on how to send the item back to us.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  • We recommend using a trackable shipping method to ensure your return is received.

Refund Policy

Eligibility for refunds:

  • Refunds will be issued for items that are returned under our return policy.
  • Refunds will be processed within 7–10 business days of receiving the returned item.

How refunds are processed:

  • Refunds will be credited to the original method of payment.
  • You will receive a confirmation email once your refund has been processed.

Exchanges

Eligibility for Exchanges:

  • Items can be exchanged for a different size or color within 30 days of receipt.
  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Custom-printed or personalized items are not eligible for exchanges unless there is a manufacturing defect.

How to initiate an exchange:

  1. Contact our customer service team at contact@outfitloungewear.com to request an exchange authorization.
  2. Provide your order number and details of the item you wish to exchange.
  3. Once your exchange is authorized, you will receive instructions on how to send the item back to us.

Exchange Shipping:

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  • We recommend using a trackable shipping method to ensure your return is received.
  • We will cover the shipping cost for the new item sent to you.

Damaged or Defective Items

Reporting Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at contact@outfitloungewear.com.
  • Provide your order number and photos of the damaged or defective item.
  • We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at:

Email: contact@outfitloungewear.com
Phone: +91 90333 99325
Address: Hanuman pole, Nanavat, Surat. 395003

Thank you for choosing Outfits Loungewear. We appreciate your business and are committed to ensuring your satisfaction.